At a glance
- Gem Team is a secure Corporate Messenger that consolidates team communication, collaboration and operations in a single secure B2B communication platform.
- The product covers chat, voice calls, video calls, file sharing and real time collaboration inside one modern application.
- Core strengths include a security first architecture, strict data protection, ISO 27001 aligned processes and infrastructure designed for mission critical communication.
- Unlike Microsoft Teams, Slack and Google Chat, Gem Team supports full on premise deployment alongside secure cloud hosting with strong data sovereignty controls.
- The platform adds an intelligence layer based on AI assistants, LLM and ML infrastructure, RAG and multi agent systems for building secure, intelligent communication tools.
Contact
- https://gem.team/
- Michael Jordan, CIO
- Phone: +974 4423 1111
What Gem Team Corporate Messenger Is Built To Do
Gem Team is designed as one hub for all team communication needs. It replaces fragmented and often insecure B2B setups with a single business messenger that brings together messaging, collaboration and task related workflows. Instead of jumping between several apps, employees work inside one Corporate Messenger where conversations, calls and files stay linked.
Users chat in individual and group channels, start instant voice calls and video calls, attach documents and collaborate in real time. The video module supports up to 300 participants with screen sharing, meeting recording and moderation controls, which suits large briefings and crisis meetings. The interface is intentionally similar to popular consumer messengers, so onboarding is light and adoption is fast.
Unified Communication In One Secure B2B Communication Platform
The starting point for Gem Team is the problem of fragmented B2B communication platforms. Many organizations use several tools at once, which creates silos and makes it hard to maintain a single source of truth. Gem Team addresses this by placing all core channels into one Corporate Messenger.
Key capabilities include:
- Project and team chats with support for guest access and structured channels.
- Voice calls, voice messages and video calls for quick decisions and scheduled meetings.
- File sharing and real time collaboration features that keep important content next to the related discussion.
- Smart messaging functions such as real time status, message editing and delivery confirmation.
History and file storage are designed as effectively unlimited, so teams can keep long running projects and archives without worrying about artificial caps. Support can be provided around the clock depending on the chosen package, which is important for mission critical communication.
How Gem Team Compares To Microsoft Teams, Slack And Google Chat
Microsoft Teams, Slack and Google Chat dominate the team messaging market, but they follow a cloud first approach and focus less on deployment control and sovereignty. Gem Team enters the same space as a Corporate Messenger that offers comparable collaboration features while emphasizing security and hosting flexibility.
Based on the comparison information:
- Gem Team includes organization profiles, customization by request and the full set of voice calls, voice messages and video calls in one package.
- Video meetings scale to about 300 participants and support recording by default.
- History and file storage are marked as unlimited, with support available 24 or 7 depending on the service plan.
In the same table, Slack and Google Chat are listed as cloud only products, with lower default limits for video participants and meeting recording or additional features available only for extra payment. File storage for these tools is described as limited. Microsoft Teams is also cloud only in the comparison, with a lower maximum number of video participants and several options tied to separate licensing.
The result is that Gem Team positions itself not as a direct replacement for every use case but as a secure B2B communication platform for scenarios where control over deployment, storage and security matters as much as chat and channels.
Security, Data Sovereignty And Protection Of Sensitive Information
Security is the main design lens for Gem Team. The platform is built around maximum data sovereignty, which means each customer decides which data can be accessed, where it lives and how long it is kept. Organizations can configure automatic deletion from servers and end devices after a defined period, aligning communication with internal retention rules.
Gem Team follows data protection and data avoidance principles and is ISO 27001 compliant. The Corporate Messenger accesses data only when it is necessary to provide the service, and metadata is anonymized and minimized. Multiple layers of encryption protect information end to end, including encrypted transport, encrypted metadata, encrypted messages and encrypted storage.
The infrastructure uses fail safe cluster servers and comprehensive backup concepts, and data centers are certified to Uptime Institute Tier III standards for both facility and management. In the source material, Microsoft Teams is explicitly described as not fully meeting the requirements for encryption and sensitive data protection in C level communication and research and development contexts. Gem Team is presented as a business messenger with strong encryption and strict security policies that enable full control, monitoring and deletion of data, which places it in a more security focused category.
On Premise Deployment And Secure Cloud Hosting
A major differentiator between Gem Team and tools like Microsoft Teams, Slack and Google Chat is deployment flexibility. Gem Team supports on premise deployment as well as secure cloud hosting, giving organizations control over where their B2B messaging data is stored and how it is governed.
Data can be stored locally, encrypted at rest and kept under customer governance. The security stack includes TLS 1.3 for transport layer encryption, optional metadata shredding and IP masking, granular access controls and detailed audit trails. Air gap deployment capability allows Gem Team to run in isolated or tightly controlled networks. The platform can be aligned with different regulatory frameworks and internal policies without changing the core product.
In the comparison table, Microsoft Teams, Slack and Google Chat are all listed as cloud only. For many companies that is sufficient, but for organizations that require a secure B2B communication platform with infrastructure under direct control, Gem Team gives options that typical cloud only messengers do not provide.
Company Wide, Fail Safe And Emergency Communication
Gem Team is meant for more than chat during office hours. It is also positioned as a tool for company wide and fail safe communication. The source describes Microsoft Teams and Slack as not fully covering the needs of mobile employees. Gem Team’s Business Messenger aims to handle these field scenarios, so remote staff use the same platform as office teams.
Cybersecurity incidents are another part of the picture. Hacker attacks and outages of large cloud services are described as regular threats. If an organization depends entirely on tools like Microsoft Teams, a major outage can break communication at a critical moment. A separate, resilient Corporate Messenger such as Gem Team can act as a backup channel that keeps operations running even when primary services fail.
For emergencies and crises, Gem Team offers alerting and geolocation functions so companies and authorities can coordinate quickly and manage incidents in real time. Combined with strong data sovereignty and flexible deployment, this makes the platform a useful layer of protection on top of general purpose collaboration suites.
Secure Development Practices And AI Layer
Gem Team is developed according to Secure Software Development Lifecycle principles, so security is present throughout the product lifecycle. Code security relies on SAST, DAST, dependency scanning and secret scanners that surface vulnerabilities and weak dependencies early.
Testing combines automated and manual techniques, including penetration testing, checks for insecure direct object references and tests for broken access control. Repositories and CI or CD systems are protected with strict access controls, CI or CD pipelines are secured and infrastructure as code is monitored. Development transparency and auditing use audit logs, change tracking, regular architecture reviews, recurring vulnerability reviews and security champions. The platform is prepared for ISO 27001 certification and backed by a comprehensive security policy with secure coding guidelines.
On top of this, the Gem Team organization brings strong applied AI expertise. They build LLM and ML infrastructure that can run on premise or in the cloud, fine tune BERT like models and large language models and create embedded AI assistants inside the Corporate Messenger. The team develops multi agent systems, advanced Retrieval Augmented Generation (RAG) pipelines and end to end AI solutions that integrate with the same secure infrastructure. For organizations that want a secure B2B communication platform with a modern AI layer, this combination of messaging and AI capabilities is a defining part of the Gem Team value proposition.
